Invoices and payments for your subscription

This page is about what you pay Bilify for your subscription, not the invoices you issue to your own clients. Those are under Documents; see Create an invoice.

Find your subscription invoices#

Bilify does not list subscription invoices inside the app. Where you find them depends on how your company pays:

By card. Go to Settings > Billing and click Manage billing on the Current plan card. It opens the secure billing portal of our payment provider, where you can see and download your past invoices. Only the Owner sees this button.

By bank transfer or another arrangement with the Bilify team. Your payments are recorded by the Bilify team and are not shown in the app. To get a copy of an invoice or a payment confirmation, open a support ticket.

Update the card#

1. Go to Settings > Billing.
2. Click Manage billing.
3. In the billing portal, change the card and return to Bilify.

If Manage billing is not shown, your company does not pay by card through the app. Open a support ticket to change how you pay.

When a renewal payment fails#

1. The subscription status changes to Past due on the Current plan card.
2. Bilify sends a notification with the subject "We could not charge your card for your plan", with an Update payment method button.
3. You keep full access while the payment is retried. Update the card through Manage billing as soon as possible.

If the payment still does not go through, the subscription ends. You then receive "Your plan subscription has ended", and the company is locked behind Choose a plan until the Owner picks a plan again. Your data is kept.

Free trial and the first invoice#

During the free trial you pay nothing. The first charge happens when the trial ends; the Trial ends date on the Current plan card tells you when. See Your package.

Questions about a charge#

For questions about an amount, a refund or your company details on Bilify's invoices, open a support ticket and include the invoice date and amount.